Refund Policy:
At Jasper Engines, we understand that circumstances may arise where a refund is necessary. To ensure a seamless process, please adhere to the following guidelines.
Return Procedure:
Refunds will be processed upon receiving the returned part at our warehouse. To initiate the return process, kindly follow the instructions provided on our website or contact our customer service team for assistance.
Condition of Returned Part:
For eligibility, the returned part must be in its original condition and packaging. We recommend carefully repackaging the item to prevent any damage during transit. Refunds will be issued once the returned part undergoes a thorough inspection at our warehouse.
Refund Processing Time:
Once the returned part is received and inspected, we will promptly process your refund. Please allow for a reasonable processing time, and note that the method of refund may vary based on the original payment method.
Communication:
Stay informed about the status of your refund by checking your account or contacting our customer service team. We are here to assist you throughout the process and address any queries you may have.
Exchange Policy:
Jasper Engines is committed to ensuring your satisfaction with every purchase. In the event of an issue with the part received, our Exchange Policy provides a swift and efficient resolution:
Initiating an Exchange:
If you encounter any issues with the received part, please contact our customer service team within 7 days of receiving the item. Our dedicated team will guide you through the exchange process and address any concerns you may have.
Exchange Eligibility:
To qualify for an exchange, it is imperative to report the issue within the stipulated 7-day period. Our team will assess the situation and guide you on the appropriate steps to facilitate the exchange.
Exchange Procedure:
Follow the instructions provided by our customer service team to initiate the exchange process. This may involve returning the problematic part and receiving a replacement promptly.
Communication and Assistance:
Throughout the exchange process, our customer service team is available to provide support and address any questions or concerns you may have. Your satisfaction is our priority, and we strive to make the exchange process as smooth as possible.
At Jasper Engines we value your trust and aim to provide transparent and customer-friendly policies for your convenience. If you have any inquiries regarding our Refund or Exchange Policy, please reach out to our customer service team at “info@jasperengines.co.uk”.